Current opportunities

Current Volunteer Opportunties

Volunteer Finance Trustee

We’re seeking a Finance Trustee to join our Board. Being a Trustee is a rewarding role and offers the opportunity to contribute to your local community.

We are an independent charity affiliated to Citizens Advice nationally. We provide free, independent, impartial and confidential advice on all subjects to members of the local community.

Our Trustees are volunteers and responsible for setting the overall strategic direction and development of the charity, and ensuring that we meet the needs of the local community. They are also responsible for governance, and for ensuring that financial controls and an effective fundraising strategy are in place.

We welcome applications from people of all backgrounds who can bring different skills, experience and perspectives to strengthen our Board. In particular, we are looking for a finance trustee to oversee the financial management of our charity.

We meet as a Board eight times per year (including the AGM) at different locations – so some travel is involved. Meeting times can be flexible to suit the group. Trustees also lead projects and do work outside of Board meetings as agreed with the Chair. All new Trustees are supported with an induction programme to help them understand the work of Citizens Advice nationally and locally.

The Citizens Advice service is committed to valuing diversity and promoting equality. We encourage and welcome applications from suitably qualified candidates from all backgrounds regardless of age, disability, gender and sexual orientation.

For the Finance Trustee role you will need to possess a recognised accountancy qualification such as ACA, ACCA, CIMA, CIPFA.

N.B. Our Memorandum and Articles of Association state:

“No person may be appointed as a Trustee if he or she is a paid or volunteer worker at any bureau operated by the Charity.”

 Therefore, if you wish to accept a role as a Volunteer Trustee you would be required to resign from an other paid or volunteer position with our Charity.

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Debt Advice Volunteers

Volunteer Role Description

We are looking for enthusiastic Debt Advice Volunteers, across all 4 of our districts.  More than ever, now, during these challenging times, our clients need your help with the problems they face.  The Coronavirus pandemic has impacted on people significantly and has left many people struggling with their money. Hundreds of thousands of people face years of financial difficulty dealing with their debts.

What will you do as a Debt Advice Volunteer?

  • Complete an introduction to Citizens Advice and specific training for your role
  • Talk to clients to record initial information about their debt problems
  • Work with the debt advice team to arrange specialist appointments/refer/signpost as appropriate
  • Provide budgeting and financial capability advice to clients with debt problems

What’s in it for you?

  • Make a real difference to people’s lives
  • Learn about a specialist enquiry area and learn new skills.
  • Build on valuable skills such as communication, listening and analysing
  • Increase your employability
  • Work with a range of different people, independently and in a team.
  • Have a positive impact in your community-and we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

  • Be friendly and approachable
  • Be non-judgmental and respect views, values and cultures that are different to your own
  • Have good listening skills
  • Have excellent verbal and written communication skills
  • Have good numeracy skills
  • Have good IT skills
  • Be able to understand information and explain it to others
  • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • Be willing to undertake training in your role

How much time do you need to give?

Ideally we ask for at least 1 day per week, for at least 12 months. We can be flexible so come and talk to us.

The Citizens Advice service is committed to valuing diversity and promoting equality. We encourage and welcome applications from candidates from all backgrounds regardless of age, disability, gender and sexual orientation.

COVID-19 considerations:
Our face to face services are suspended due to Covid-19. Our advice is currently being delivered remotely. 

Student Volunteering

Good quality advice can make a huge difference to people’s lives. Four out of five people who came to us for help said the advice they received improved their lives, including reducing stress and improving their finances.

Volunteering for TNMWD Citizens Advice not only gives you the opportunity to make a real difference to people’s lives, it allows you to learn new skills and support your local community.

We have various volunteering opportunities available including Receptionists, Administrators, Adviceline Operatives, Webchat Operatives, Face to Face Advisers and Fundraisers and are looking for volunteers from all walks of life. We currently have offices in Barnstaple, Bideford, Crediton, Holsworthy, Ilfracombe, Okehampton, South Molton, Tavistock, Tiverton and Torrington.

If you can commit to a few hours a week and want to try something new then come and volunteer with us.

We will give you all the training you need as well as support from a trained supervisor and pay travel expenses.

The Citizens Advice service is committed to valuing diversity and promoting equality.  We encourage and welcome applications from volunteers from all backgrounds regardless of age, disability, gender and sexual orientation.

The find out more you can click on the link below or contact our Training Team who will be happy to answer any queries.

Email [email protected] or telephone 01237 426070

What our volunteers do - Citizens Advice

www.citizensadvice.org.uk

We are indebted   to over 20,000 highly trained volunteers who support the delivery of our   work. Our volunteers come from all sorts of backgrounds and help with everything we do: fundraising, IT, administration, campaigning, trusteeship,   supporting witnesses - and, of course, giving advice.

Click on the roles below to see the full Role Descriptions

Assessor - Face to Face, Adviceline and Webchat

Adviser

Receptionist

Fundraising

Administration

Research and Campaigns

Students

Are you a student? Do you want to gain practical experience? Could you volunteer a few hours a week?

If the answer to these questions is yes, join us as a volunteer and help change people’s lives – and it will look great on your CV.

Get in touch to find out more about our volunteering opportunities.

Email [email protected] or telephone 01237 426070

Click below to see why Eleanor volunteers for Citizens Advice.

Student Volunteering

Eleanor FINAL VERSION with subtitles.mp4

 A Day in Life of a Volunteer

Thank you to Chris Ford, from our Okehampton office- who has written a short piece on his experience of volunteering for us: Life as a volunteer...