Current opportunities


Volunteers at Citizens AdviceThere are many ways you can get involved in your local office and volunteer your time!

Volunteer roles include:

Adviceline telephone operator
Gateway Assessor
Generalist Adviser
Research and Campaign Coordinator

Thank you to Chris Ford, from our Okehampton office- who has written a short piece on his experience of volunteering for us: Life as a volunteer...

Please email [email protected] to express and interest and find out if there are any vacancies in your local office




Current vacancies

To request an application pack please contact [email protected]

Training Administration Officer

Post title: Training Administration Officer
Contract: Permanent
Salary: £15,000.00 pro rata per annum
Hours: 15 hours per week (flexible)
Location: Barnstaple
Report to: Training Officer
Start Date: To be confirmed

Job Description:

  • Send out volunteer applications, monitor responses, arrange interviews, request and monitor two references for each volunteer and issue acceptance/decline letters.
  • Send out mandatory volunteer documentation, ensuring it is returned completed, and create and maintain training records for all volunteers.
  • Add volunteers to the Online Booking System and book Citizen Advice training days using the Online Booking System.
  • Prepare all training material, making sure the latest version is being used, and make available either electronically or in paper form.
  • Monitor all training emails and respond to all trainees requests in liaison with the Training Officer.
  • Book venues for in office training courses and arrange observations.
  • Arrange follow up days with trainees until signed off.
  • Order CA certificates when competency is achieved.
  • Create feedback forms for training courses.
  • Liaise with offices to identify training needs and ensure all are aware of forthcoming training and monitor take up.
  • Use computer, photocopier together with all other office equipment as appropriate.
  • Maintain and monitor effective and efficient administrative systems.
  • Abide by health and safety guideline and share responsibility for own safety and that of colleagues.
  • Carry out any other tasks which may be within the scope of the post to endure the effective delivery and development of the service.

Closing Date:  15th January 2018